- Why it matters
- People should be paid fairly for the work they do.
- How we put it into practice
- We commit to paying directly employed staff and regular contractors at least the independently calculated real Living Wage, reviewing pay against the relevant rates.
GOOD BUSINESS CHARTER
Responsible business. Better relationships.
AJG Advisory Services Limited is accredited by the Good Business Charter.
The way we run our business matters to the people who work with us, the care providers we support and the suppliers we rely on. These commitments explain how AJG Advisory Services Limited puts responsible business into practice across the MyCare family.
These are commitments of AJG Advisory Services Limited, the company operating the MyCare family. They describe how we run our business and support people; they do not certify a software product or confer CQC approval.
The Good Business Charter’s ten componentsOur ten commitments
- Why it matters
- People need working arrangements they can plan their lives around.
- How we put it into practice
- We provide at least two weeks’ shift notice except genuine emergencies or circumstances that could not reasonably have been anticipated. Scheduled shifts cancelled with less than two weeks’ notice are paid in full. Staff can request predictable hours without penalty.
- Why it matters
- A supportive workplace recognises that people have lives and needs beyond their roles.
- How we put it into practice
- Regular communication, supervision and welfare conversations give staff space to discuss workload, stress and support. We take a fair approach to sickness, discuss return-to-work support and consider reasonable adjustments. Where appropriate, we signpost staff to their GP, NHS services and independent charities for support. This is signposting, not an employee assistance programme.
- Why it matters
- Staff should be able to influence the workplace and speak up safely.
- How we put it into practice
- Staff can raise suggestions, concerns and feedback directly with management, through supervision and through complaints or whistleblowing routes. We listen, consider what needs to change and explain next steps.
- Why it matters
- Everyone should have a fair opportunity to contribute and be treated with dignity.
- How we put it into practice
- Recruitment decisions focus on suitability, values, qualifications and experience. We consider individual needs and reasonable adjustments, encourage inclusive communication and address barriers to participation. We have zero tolerance of bullying, harassment, discrimination and victimisation. Staff can raise concerns directly with management, through supervision, or through complaints or whistleblowing routes. We investigate concerns fairly, communicate progress and outcomes, and explain next steps.
- Why it matters
- Everyday choices can reduce unnecessary resource use.
- How we put it into practice
- We favour electronic documents, online meetings and digital workflows, reduce unnecessary printing and travel, and look for practical ways to avoid waste. Our environmental monitoring is currently informal and is being strengthened. We do not claim measured carbon reductions or carbon neutrality.
- Why it matters
- Responsible businesses contribute fairly and keep clear financial records.
- How we put it into practice
- We commit to paying applicable taxes, keeping accurate records, meeting filing requirements and using allowances and reliefs for their intended purposes.
- Why it matters
- Customers deserve clear information, accessible support and fair treatment when something goes wrong.
- How we put it into practice
- We explain product availability and pricing, welcome feedback, consider accessibility needs and investigate complaints fairly. We communicate progress and outcomes and use what we learn to improve.
- Why it matters
- Purchasing decisions should reflect the standards we expect of ourselves.
- How we put it into practice
- We consider supplier reliability, data protection, employment practices and ethical conduct. We commit to applying Ethical Trading Initiative Base Code principles and relevant animal-welfare standards where applicable.
- Why it matters
- Suppliers need predictable payment, especially small businesses and independent contractors.
- How we put it into practice
- We commit to paying valid, undisputed invoices within agreed terms and no later than 60 days. Suppliers with fewer than 50 employees are paid within 30 days.
Across the MyCare family
These are commitments of AJG Advisory Services Limited, the company operating the MyCare family. They describe how we run our business and support people; they do not certify a software product or confer CQC approval.
Explore the MyCare familyQuestions and feedback
Questions about these commitments can be sent to info@ajgadvisory.co.uk. We welcome concerns and suggestions and use them to improve how we work.