Operated by AJG Advisory Services Limited
Version: 1.0
Effective date: 10 October 2026
1. Introduction
These Terms and Conditions govern access to and use of the MyCare brand’s websites, applications, software platforms, subscription services, digital resources and associated products.
The MyCare brand is operated by AJG Advisory Services Limited (“MyCare”, “Company”, “we”, “us” or “our”).
The MyCare Services include:
- MyCareCompliance.
- MyCareManager.
- MyCarePolicies.
- MyCareClients.
- Associated mobile applications.
- Future products and developments released under the MyCare brand.
These Terms apply unless a separate written agreement or product-specific terms expressly provide otherwise.
2. Company Information
Legal operator: AJG Advisory Services Limited
Business address: 9 West Street, Wilton, SP2 0NT
Contact: Jack Green
Email: info@ajgadvisory.co.uk
Website: www.mycarecompliance.com
3. Acceptance of Terms
By registering for an account, purchasing a subscription or using a MyCare Service, the customer agrees to these Terms.
Where an individual accepts these Terms on behalf of an organisation, they confirm that they are authorised to enter into the agreement on that organisation’s behalf.
Website visitors who do not register or subscribe remain subject to the provisions relevant to their use of the website.
4. Description of Services
MyCare provides digital products intended to support care providers, care professionals and other authorised users with operational management, compliance, governance, documentation and related activities.
Product functionality, availability and subscription entitlements will be described on the relevant product website or within the applicable service agreement.
We may introduce, improve, modify or discontinue features, subject to contractual commitments, applicable law and reasonable notice where required.
5. Professional and Regulatory Responsibilities
MyCare products are designed to support, not replace, the professional judgement and regulatory responsibilities of care providers.
Customers remain responsible for:
- Complying with applicable legislation and regulations.
- Maintaining CQC registration where required.
- Ensuring safe and appropriate care delivery.
- Conducting appropriate assessments and reviews.
- Maintaining accurate records.
- Managing safeguarding concerns.
- Meeting workforce and employment obligations.
- Making statutory notifications.
- Reviewing and approving policies and procedures.
- Implementing effective governance and management oversight.
The use of MyCare software does not constitute a guarantee of regulatory compliance, a particular CQC rating or a successful inspection outcome.
6. Account Registration
Customers must provide accurate registration information and maintain current account details.
Each organisation is responsible for its authorised users, user permissions and account administration.
Login credentials must not be shared with unauthorised individuals.
Customers must notify MyCare promptly if they suspect account compromise or unauthorised access.
7. Subscription Plans and Pricing
MyCare Services may be provided through free, trial, monthly, annual, bespoke or other subscription arrangements.
The applicable subscription price, included functionality, billing frequency, taxes and any usage limits will be disclosed before purchase.
Prices may vary between MyCare products and subscription tiers.
Unless otherwise expressly agreed, a subscription to one product does not automatically include access to other MyCare products.
Any changes to recurring charges will be communicated in accordance with the applicable contract and law.
8. Free Trials and Demonstration Accounts
MyCare may offer free trials, demonstrations or promotional access.
Before a trial begins, the customer will be informed of:
- The trial duration.
- Features included.
- Whether payment details are required.
- Whether the trial automatically converts to a paid subscription.
- The price and billing frequency after the trial.
- How to cancel before a charge is incurred.
Where a trial automatically converts to a paid subscription, the customer must expressly agree to the disclosed arrangement.
A trial will not automatically create a payment obligation unless this was clearly disclosed and validly authorised.
Demo environments may contain sample or fictional information and must not be relied upon as live care records.
9. Payments and Billing
Subscription fees will be collected through the payment method authorised by the customer.
Payments may be processed by an independent payment service provider.
Invoices and receipts will be made available as appropriate.
If a payment fails, we may request updated payment information, retry the authorised payment or restrict access following appropriate notice.
Any suspension or termination for non-payment will be handled in accordance with the applicable agreement and legal obligations.
Customers remain responsible for charges properly incurred before cancellation or termination.
10. Cancellation and Renewal
Unless a product-specific agreement states otherwise, standard monthly subscriptions are intended to operate without a long-term minimum commitment.
Customers may cancel through the account billing interface, where provided, or by contacting info@ajgadvisory.co.uk.
Cancellation will ordinarily prevent future renewals, with access continuing until the end of the paid subscription period unless otherwise stated.
Customers must be informed clearly of any cancellation deadlines and applicable refund arrangements before subscribing.
No provision of these Terms limits mandatory statutory cancellation rights.
11. Refunds
Refunds will be provided where required by applicable law or where expressly offered under a relevant product agreement.
A customer may request a review of a billing error, duplicate charge or disputed payment.
Any discretionary refund or goodwill credit does not necessarily constitute an admission of fault or liability.
Where consumer cancellation rights apply, those rights will take precedence over any inconsistent contractual provision.
12. Acceptable Use
Customers and users must not:
- Access information without authorisation.
- Share confidential care records unlawfully.
- Attempt to bypass security measures.
- Upload malicious software.
- Interfere with platform operation.
- Use the services for fraudulent or unlawful purposes.
- Misrepresent professional qualifications or authority.
- Upload information without an appropriate lawful basis.
- Infringe intellectual property rights.
- Attempt unauthorised access to another organisation’s records.
- Use automated scraping or extraction methods in a manner that compromises security or breaches applicable law.
We may investigate suspected misuse and take proportionate action, including restricting access where reasonably necessary.
13. Customer Data Ownership
As between MyCare and the customer, the customer retains its rights and interests in the records, documents and information it lawfully uploads or creates within the platform.
The customer grants MyCare a limited right to process customer data as necessary to provide the contracted services, maintain security and fulfil lawful contractual obligations.
MyCare does not acquire ownership of a customer’s care records, workforce records or confidential business information merely because they are stored within its systems.
14. Data Protection and Confidentiality
The parties will comply with their respective obligations under applicable data protection legislation.
Where MyCare acts as a processor, processing will be governed by a separate Data Processing Agreement.
Customers must ensure that appropriate privacy notices, lawful bases, access controls and confidentiality arrangements are in place.
MyCare will apply appropriate security and confidentiality safeguards to information processed through its services.
15. Data Export and Account Termination
Customers may request access to or export of their data in accordance with the applicable subscription agreement and technical capabilities.
Following termination, customer data will be returned, retained or deleted in accordance with the Data Processing Agreement, applicable law and agreed retention arrangements.
Customers should arrange necessary exports before their access expires.
MyCare will not deliberately withhold customer-controlled personal information in a manner inconsistent with its legal obligations.
16. Intellectual Property
The MyCare name, branding, software, website design, platform functionality, proprietary documentation and original materials remain the intellectual property of AJG Advisory Services Limited or their respective lawful owners.
Customers receive a limited, non-exclusive, non-transferable right to access and use subscribed services during the applicable subscription period.
No ownership of the underlying software or proprietary technology is transferred.
Customers must not reproduce, resell, reverse engineer or commercially exploit protected materials except where expressly permitted by law or written agreement.
17. Policies, Templates and Documents
MyCarePolicies and other MyCare products may provide policies, procedures, forms, templates, guidance and associated documentation.
Unless the applicable licence states otherwise, customers may adapt and use authorised documents internally within their subscribing organisation.
Customers remain responsible for reviewing documents, ensuring they reflect their own service arrangements and keeping them current.
Templates and guidance do not constitute a substitute for independent legal, clinical or regulatory advice.
Document licences may specify whether use across multiple branches, organisations or clients is permitted.
18. Accuracy of Information
We aim to maintain accurate and useful information but cannot guarantee that all content will remain current or suitable for every organisation or circumstance.
Care legislation, CQC guidance, professional standards and regulatory expectations may change.
Customers must review information before relying on it for significant clinical, safeguarding, employment, financial or regulatory decisions.
Where MyCare provides automated calculations, alerts or reports, customers remain responsible for appropriate verification and professional oversight.
19. Third-Party Services and Integrations
MyCare products may integrate with third-party systems, including payment providers, communication services, care management software and document services.
Availability of external integrations may depend on third-party terms, technical arrangements and continuing compatibility.
We are not responsible for failures caused solely by independent third-party systems outside our reasonable control, although we will comply with our own contractual and legal obligations.
20. Service Availability and Maintenance
We aim to provide reliable access to our services.
Temporary interruptions may occur due to maintenance, security incidents, technical failures or circumstances outside our reasonable control.
Where practicable, planned maintenance affecting core functionality will be communicated in advance.
Any specific availability commitments or service credits must be stated in a separate service-level agreement.
21. Security Incidents
Customers must report suspected security incidents, compromised accounts or unauthorised access without undue delay.
MyCare will investigate incidents affecting its systems and take proportionate steps to contain, resolve and document them.
Personal data breaches will be managed in accordance with applicable law and the relevant Data Processing Agreement.
22. Suspension and Termination
We may suspend or terminate access where reasonably necessary because of:
- Serious breaches of these Terms.
- Security threats.
- Unlawful use.
- Persistent non-payment.
- Material misuse of the platform.
- Legal or regulatory requirements.
Where appropriate and lawful, customers will receive notice and an opportunity to remedy the breach.
Termination does not remove accrued payment obligations, confidentiality duties or other provisions intended to survive termination.
23. Limitation of Liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded or limited.
For business customers, and subject to the preceding paragraph, liability for losses will be determined in accordance with applicable law and any agreed product-specific liability provisions.
Any financial liability cap or exclusion of indirect losses must be expressly set out in the relevant agreement and must be lawful and reasonable.
These Terms do not exclude liability for MyCare’s own failure to comply with applicable data protection obligations.
24. Consumer Rights
Some MyCare products may be available to individuals acting outside a business or professional capacity.
Where consumer protection legislation applies, statutory rights take precedence over inconsistent provisions of these Terms.
Nothing in these Terms restricts mandatory rights relating to digital content, services, unfair contract terms or cancellation.
25. Changes to Services and Terms
We may update these Terms to reflect legal developments, new products, security requirements and operational changes.
Material contractual changes will be communicated with reasonable notice where required.
Changes will not retrospectively remove accrued rights or override mandatory legal protections.
Where customer consent is required for a contractual variation, it will be obtained.
26. Complaints and Dispute Resolution
Customers may raise concerns or complaints by emailing info@ajgadvisory.co.uk.
We will acknowledge and investigate complaints within a reasonable period and aim to provide a clear response.
Where an issue cannot be resolved informally, the parties may consider appropriate alternative dispute resolution or legal remedies.
27. Governing Law
These Terms are governed by the laws of England and Wales, subject to any mandatory legal protections applying to the customer.
For business-to-business agreements, the courts of England and Wales will generally have jurisdiction unless otherwise agreed.
Nothing in this provision removes mandatory consumer jurisdiction rights.
28. Severability
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply so far as legally possible.
29. Entire Agreement
These Terms, together with applicable subscription details, product-specific conditions, Data Processing Agreements and any expressly incorporated written agreements, form the contractual framework governing use of the relevant MyCare Services.
In the event of a conflict, the relevant documents will apply according to the order of precedence expressly agreed between the parties.
30. Contact Details
AJG Advisory Services Limited 9 West Street Wilton SP2 0NT
Contact: Jack Green
Email: info@ajgadvisory.co.uk
Website: www.mycarecompliance.com
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End of MyCare Master Terms and Conditions