Last reviewed: 23 October 2026
This is how AJG Advisory Services Limited looks after clients, enquirers and anyone who raises a concern.
Response times
We reply within one working day (Monday to Friday, excluding bank holidays). Standard support runs Monday to Friday, 9am to 5pm UK time. Urgent out-of-hours matters are handled separately by arrangement, not as a 24/7 service.
Accessibility and reasonable adjustments
Tell us if you need information in another format, more time, a phone call instead of email, or someone to support you. We will make reasonable adjustments so you can use our services and raise concerns.
Raising a complaint
Email info@ajgadvisory.co.uk with "Complaint" in the subject, or call 01722 466453. Tell us what happened, when, and what you would like us to do.
- Acknowledgement. We acknowledge your complaint within one working day.
- Objective investigation. We look at the facts fairly, review the relevant records and speak to the people involved.
- Progress updates. We tell you how long we expect it to take and keep you updated if that changes.
- Outcome. We explain in writing what we found, what we will do, and the reasons.
- Improvement. We record what we learn and change how we work where needed.
Transparency
We are open about what went wrong. If we made a mistake, we will say so and explain how we will put it right.
If you are not satisfied
You can ask us to look at the outcome again. For concerns about how we handle personal information, you can contact the Information Commissioner's Office. Concerns about a registered care service should be raised with the provider or the relevant regulator, such as the Care Quality Commission in England.
Company details
AJG Advisory Services Limited, company number 17183813, 9 West Street, Wilton, Salisbury, SP2 0DL.